Documents and folders not syncing

Incident Report for Smokeball United Kingdom

Resolved

File syncing issues have been resolved. All files are syncing as normal. Thank you for your patience.

Posted Nov 07, 2024 - 01:23 GMT

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2024 - 21:46 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 06, 2024 - 19:39 GMT

Investigating

We are currently investigating an issue with documents and folders not syncing to other users or devices or delayed syncing.

Posted Nov 06, 2024 - 18:10 GMT

This incident affected: Smokeball (File Syncing).